Refund policy

We want you and your dog to love your SuiteRider. If you're not satisfied, you can return your hammock within 30 days of delivery for a full refund.

 

To be eligible, the item must be unused, clean, free of pet hair, and in its original packaging. To start a return, email support@suiterider.com with your order number. We'll reply with return instructions and the return address. Items sent back without first contacting us will not be accepted.

 

Damaged, defective, or wrong items: inspect your order on arrival and contact us within 7 days with your order number and a photo of the issue. We'll send a replacement or issue a full refund at no cost to you.

 

Refunds: once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days, depending on your bank. Unless the item arrived damaged, defective, or incorrect, return shipping costs are the customer's responsibility and original shipping charges are non-refundable.

 

Exchanges: the fastest way to get a different item is to return the one you have and place a new order.

 

Questions? Contact us at support@suiterider.com.